Generally, to ensure shipping method upgrades can be fulfilled on time, orders must be processed and clear credit authorization by 12:00 p.m. (noon) EST or the order may not be processed until the following business day. Business days are Monday-Friday, excluding observed holidays within the United States.
All products contain 0.3% or less THC and can be shipped legally to all 50 states. We do not ship any of our products internationally.
Please contact us at email@example.com with any questions.
A product’s availability is clearly noted on the Product Detail page as “In Stock” and “Out of Stock”. Most items on our site are In Stock and ready to ship. Some items are either temporarily out-of-stock or are not available for shipment until a specific date. For more information, please read the details below
WHEN CAN YOU TRACK YOUR ORDER?
Tracking codes are assigned to packages once an order is ready to ship and an automatic email is sent to the customer email address on file. Please check your SPAM folder and/or verify that the email address is correct if you did not receive a notification. However, it may take up to 2 full business days before the package is checked into the delivering carrier’s tracking system after shipment. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier (USPS) may not be able to provide any information about your package for up to 2 full business days.
Orders placed on www.docsselect.com may be delivered by one of several different carriers and shipping methods, although the main carrier is USPS. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).
FINDING YOUR ORDER STATUS
The status of your order is easy to find.
- Check your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails at your address keeping you up-to-date about the status of your order.
- Visit the website. Sign In for Your Order History at www.docsselect.com 24 hours a day. If you signed up for a Doc’s Select account, you may view information about your most recent orders (including tracking information) as well as past orders.
- Contact us. If you still have questions about your order, please contact us via email at firstname.lastname@example.org
HOW IS ORDER STATUS DIFFERENT FROM TRACKING INFORMATION?
The status of your order is supplied by www.docsselect.com and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx, USPS or UPS) that may provide tracking information until your order is delivered*. The tracking information is accessible from Your Order History on our website when it becomes available.
*Tracking information may not be available for up to 2 full business days after an item is shipped from our warehouse.